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Terms & Conditions of Sale


1. Application


These Terms govern the sale by Sinclair Office Supplies to you of Products for which you place an order that is accepted by us. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.


2. Orders


You can order anytime at www.sinclairoffice.co.uk or by phone on 01856 851 063. Our lines are open Monday to Friday 09.00am to 5.00pm. Although we aim to process all orders same day, if you order after 4.00pm or at the weekend please assume that delivery will be as if your order had been placed the next working day. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.


3. Delivery


For all items except furniture:  Delivery to the Orkney mainland is free.

North and South Orkney Isles deliveries will be delivered to the Isles freight depots FOC.

Deliveries to UK Mainland will cost £18.50

Unfortunately we are unable to deliver to PO Boxes or BFPO addresses.

Furniture items will incur a delivery charge.  We will contact you at time of order to inform you of the charge before we proceed with the order.

We aim to deliver all orders within 48 hrs, although inks, toners and certain items such as furniture may take longer (see below). Please note this is working days. Sinclair Office Supplies cannot be held responsible for any consequential loss due to late or non-delivery.

Note that oversized or bulky items may require additional delivery time. Sinclair Office Supplies shall endeavour to inform you of extended delivery times at the time you place your order. In any case, Sinclair Office Supplies shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Sinclair Office Supplies reserves the right to deliver the Products in instalments.

Delivery times are between 9.00 am and 5.00 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it.

Timescales for furniture deliveries are usually between 7 and 10 working days, although certain ranges may take longer. Unfortunately we are unable to deliver and assemble furniture outside of the Orkney mainland. Please note that delivery days quoted are working days. For further information on delivery timescales, please contact Customer Services on 01856 851 063. Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.


4. Payment


Unless you are a Sinclair Office Supplies Credit Account Holder, you must pay for the Products at the time you place your order. If you are an account holder, please be aware that under the terms of the Late Payment of Commercial Debts (Interest) Act 1998, we are entitled to levy interest and a late payment compensation fee on overdue debts. 

For non credit account holders, payment can be made at time of ordering by Paypal. 

Sinclair Office Supplies reserves the right, by giving you notice at the time you place your order, to increase the price of the products to reflect any increase in the cost to Sinclair Office Supplies which is due to any factor beyond its control.


5. Returns


Furniture, inks and toners are non-returnable unless defective. Unless goods are faulty (see below) any returns will be at the buyers expense, and all goods must be returned in a resalable condition. Please contact our Customer Service department on 01856 851 063.


6. Damaged, Missing or Faulty Items


If any items are damaged or missing from your order, please contact us within 24 hours of your delivery on 01856 851 063 We will investigate your claim and if acceptable, either directly replace the item or issue a credit.


7. Warranty


All products purchased through Sinclair Office Supplies benefit from the manufacturer’s warranty or guarantee.  Please note that the use of an electric screwdriver for the assembly of chairs will void your guarantee.


8. Liability


Nothing in these Terms shall exclude or limit Sinclair Office Supplies liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, Sinclair Office Supplies shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of Sinclair Office Supplies, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of Sinclair Office Supplies obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on Sinclair Office Supplies except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.


9. General


Sinclair Office Supplies shall not be liable to you for any loss or damage which you might suffer arising from Sinclair Office Supplies delay in fulfilling or failure to fulfil any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond Sinclair Office Supplies reasonable control. If due to such circumstances or events Sinclair Office Supplies has insufficient stocks to meet all its orders, Sinclair Office Supplies may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and Sinclair Office Supplies relating to the Products. The failure of Sinclair Office Supplies or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of Sinclair Office Supplies. Sinclair Office Supplies may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of Scotland and any disputes shall be settled by the Scottish courts.


10. Defined Terms


“Sinclair Office Supplies " means Sinclair Office Supplies, whose head office is at 71-75 John Street, Stromness, Orkney, KW16 3AD. "Terms" means these terms and conditions of sale. "Products" means any products listed in this catalogue for which you place an order which is accepted by Sinclair Office Supplies . "You" means you, the customer.